Company Overview

XPECT Solutions, Inc. has built a strong reputation by supporting our clients in meeting their strategic goals and mission objectives. We provide high quality resources for a wide range of IT and security solutions at best-value pricing. Our success is built on a solid foundation of well-vetted, highly technical personnel, a disciplined project management approach, and an overarching commitment to customer service. We develop, test, deploy, and support exceptional solutions that enhance system functionality, while maximizing reliability and availability, and ensure the tightest security. 

Job Overview

XPECT Solutions is looking for a Senior Telecom Engineer to support one of it's Federal Customers out of Washington, DC. In this role the Sr. Telecom Engineer will be responsible for engineering, implementing, and maintaining telephone communication solutions and provide expert level Tier 3/4 troubleshooting support focused on all enterprise integrated telephone and UC capabilities on all enterprise enclaves. This position works with remote users to successfully configure and maintain connections with existing telephone equipment.
In addition to those duties they will assure system security focus. Resolves telephony equipment installation, system patching, and STIG implementation issues. Proactively addresses operations, performance, and security issues. This candidate must have the ability to travel to locations for installation and/or troubleshooting systems as needed.

Core Responsibilities:

• Engineers, implements, and maintains telephone communication solutions.
• Provide expert level Tier 3/4 troubleshooting support focused on all enterprise integrated telephone and UC capabilities on all enterprise enclaves.
• Works with remote users to successfully configure and maintain connections with existing telephone equipment.
• Resolves telephony equipment installation, system patching, and STIG implementation issues.
• Proactively addresses operations, performance, and security issues.
• Assures system security focus.
• Ability to travel to locations for installation and/or troubleshooting systems as needed.

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Requirements

• Active Top Secret Clearance with the ability to obtain an SCI
  • ​​​​​​​A Counter Intelligence Polygraph is required after start.
• 8 years of experience working with requirements analysis, engineering, and developing secure telephony capabilities.
• 3 years of experience with architecting or engineering secure connectivity between telephony and UC systems, and operating or administering telephony systems. (Specifically Microsoft and Cisco infrastructure devices)
• Demonstrate proficiency with system and endpoint deployment as well as related server, networking, and telephony gateway interfaces.
• Must also have outstanding troubleshooting skills to pinpoint and resolve calling issues, working with other system disciplines as required.
• Must posses thorough Knowledge of foundation technologies, protocols, and standards for phone systems, VTC systems, streaming video systems, and network components.
• This position requires the ability to communicate effectively in person, over the phone, and through email.

Preferred Additional Skills and Qualifications

• Knowledge of Oracle SBC technology and certifications in related Cisco and Microsoft UC technologies

Benefits

Xpect Solutions, Inc. is a one-of-a-kind employer with a talented team that is cleared at various levels and is certified in dozens of industry-recognized certifications. Our talented staff are the key to our success. They bring the knowledge, experience and technical skills to deliver the best solutions to our customers.

We support our team by providing open communication, win-win partnerships with clients and vendors, a team-oriented culture that supports employee diversity, and a focus on professional development and growth for a long-lasting and happy career.

We offer a benefits package that is designed to keep our most important assets – our employees – healthy, happy, energized and moving forward. Our philosophy is simple – empower our employees with the benefits, resources and the financial incentives they need to be successful.

Benefits and Perks:

• A competitive Medical, Dental, and Vision plan
• Retirement Savings Plan
• Life Insurance
• AD&D Insurance
• Short Term and Long Term Disability Insurance
• 3 weeks of annual PTO
• 11 days of Holiday PTO
• Performance Awards
• Referral Bonus Plan (of up to $2,500/year)
• Education Reimbursement/Training (of up to $2,500/year)

Xpect Solutions, Inc. is an equal opportunity and affirmative action employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law. EOE/M/F/D/V