Company Overview

XPECT Solutions, LLC has built a strong reputation by supporting our clients in meeting their strategic goals and mission objectives. We provide high quality resources for a wide range of IT and security solutions at best-value pricing. Our success is built on a solid foundation of well-vetted, highly technical personnel, a disciplined project management approach, and an overarching commitment to customer service. We develop, test, deploy, and support exceptional solutions that enhance system functionality, while maximizing reliability and availability, and ensure the tightest security. 

Job Overview
Xpect is seeking an experienced CrowdStrike Engineer to provide support in the areas of EDR and NGAV architecture, engineering, and troubleshooting services using platforms such as CrowdStrike, Microsoft Defender, etc.

Core Responsibilities

• Architecting, configuring, operating, and maintaining client's platforms in areas such as protection suite, which covers approximately 3,000 Windows/Linux Servers and Cloud Workloads, and approximately 18,000 Internal Workstations, including up to 3,000 Virtual Desktop (VDI) workstations
• Maintenance and configuration tasks for the EDR/NGAV platform may include but shall not be limited to:
  • Assisting with troubleshooting automated deployment installation issues;
  • Administering and maintaining the cloud platform, including user roles, policies, dynamic groupings, and other configuration items;
  • Creating, updating, enabling and disabling policies as required, including: EDR sensor update policies, content update policies, next‑generation antivirus (NGAV) prevention policies, Identity Protection policies, USB device policies, endpoint response policies, firewall policies, Falcon icon policies, and host retention policies;
  • Configuring and deploying any additional EDR/NGAV feature modules;
  • Creating dashboards and reports, as directed;
  • Troubleshooting data integrity issues in the platform;
• Architecting/designing host group structures that enable the most efficient application of the above policies
• Adhere to federal government and industry best practices when making configuration and architecture recommendations
• Firewall protection enabled & enforced on all endpoints/workstations and servers, to secure them against unauthorized ingress and egress traffic
• Endpoint antivirus and anti-malware protection enabled & enforced for desktops, laptops, tablets, and VDIs, including Windows and macOS operating systems
• Server antivirus and anti-malware protection enabled & enforced for physical, virtual, and cloud-hosted servers, including Windows and Linux operating systems
• Detect and block attacks, intrusions, and exploits, including, but not limited to: viruses, trojans, keyloggers, adware/spyware, password crackers, and potentially unwanted programs (PUPs)
• Support the client's Security Operations Center (SOC) in safely investigating & evaluating suspected malware that is identified by the CrowdStrike application. Assist in Incident Response handling and EDR actions as required by providing CrowdStrike telemetry data and analysis
• Provide advice to the client's SOC on emerging threats identified by the CrowdStrike platform
• Support ongoing integration between EDR/NGAV platforms and the client's SOC’s SIEM platform
• Coordinate software updates with EEUT staff and other impacted stakeholders as required. Ensure tight integration with existing enterprise operating system baselines
• Conduct testing and analysis as required, in support of ongoing integration requirements with enterprise IT operations
• Provide Tier 3 support
• Maintain a library of current application configurations, in support of IT operations and SPA&A (Security, Privacy Assessment & Authorization) requirements
• Provide EDR program support to the Program Manager, Project Manager, Chief Information Security Officer, and Chief Information Officer as required
• Provide reports and data feeds in support of endpoint security dashboard views, including servers, workstations, virtual machines (on-prem/cloud), laptops, tablets, and mobile devices
• Regularly attend change control, weekly status, and project planning meetings. Submit change requests as needed. Resolve service request & incident report tickets and provide timely responses to customers
• Provide planning, design, and integration support for EDR/NGAV as required to assist in the client’s Zero Trust Architecture implementation

Requirements

• Bachelor’s in computer science, business, or other relevant discipline
• 2-5 years of experience in defining security, utilization, and performance requirements in mid-to-large sized enterprise environments within CrowdStrike, Microsoft Defender, etc.
• Ability to obtain a Secret Clearance

Preferred Additional Skills and Qualifications

• One or more of the following certifications:
  • CrowdStrike Certified Falcon Administrator (CCFA) or platform equivalent
  • CrowdStrike Certified SIEM Engineer (CCSE) or platform equivalent
  • CrowdStrike Certified Cloud Specialist (CCCS) or platform equivalent
• Extensive demonstrated experience in design, deployment, optimization, and advanced troubleshooting of EDR platforms such as CrowdStrike, Microsoft Defender, etc. within a large, distributed (10,000+ endpoints, 10+ sites) enterprise environment
• Experience with creating and updating policies, protection rules, installing services/applications, removing duplicate records, and troubleshooting issues with the EDR sensor, cloud platform, and related applications
  • Examples of past experience include: resolving application performance related issues, configuring dynamic grouping, and experience interpreting Windows and Linux system logs
• Familiarity with manual and automated (deployed) application installation procedures on Windows systems, Linux systems, and macOS, iOS, and iPadOS systems
• Proven ability to architect, implement, and manage complex firewall rules, access rules, indicators of attack (IOAs), indicators of compromise (IOCs), EDR/NGAV machine learning (ML) exclusions, security configuration policies, and USB device protection/control policies
• Experience providing Tier 3 support to IT and security teams
• Advanced experience in creating EDR/NGAV reports and dashboards for security analytics, event trending, compliance auditing, and executive-level presentations from platforms such as CrowdStrike, Microsoft Defender, etc
• Demonstrated ability to mentor junior engineers, provide technical leadership, and review the work of less-experienced team members, fostering a collaborative working and learning environment
• Expert ability to collaborate effectively with IT managers, security teams, and other stakeholders to validate configurations, lead discussions on policy enhancements, and provide advanced training
• Strong technical writing skills for developing and maintaining comprehensive documentation, standard operating procedures (SOPs), basic end user guides, and advanced IT troubleshooting guides
• Exceptional verbal and written communication skills, including the ability to provide detailed progress, exception, and incident reports for technical audiences, as well as summarized, easy-to-understand reports for non-technical and executive audiences

Benefits

Xpect Solutions, LLC is a one-of-a-kind employer with a talented team that is cleared at various levels and is certified in dozens of industry-recognized certifications. Our talented staff are the key to our success. They bring the knowledge, experience and technical skills to deliver the best solutions to our customers.

We support our team by providing open communication, win-win partnerships with clients and vendors, a team-oriented culture, and a focus on professional development and growth for a long-lasting and happy career.

We offer a benefits package that is designed to keep our most important assets – our employees – healthy, happy, energized and moving forward. Our philosophy is simple – empower our employees with the benefits, resources and the financial incentives they need to be successful.

Benefits and Perks:

• A competitive Medical, Dental, and Vision plan
• Retirement Savings Plan
• Life Insurance
• AD&D Insurance
• Short Term and Long Term Disability Insurance
• 3 weeks of annual PTO
• 11 days of Holiday PTO
• Performance Awards
• Referral Bonus Plan (of up to $5,000/year)
• Education Reimbursement/Training (of up to $2,500/year)

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